Q1: Are you a trading company or a manufactory?
A1: We are a manufactury we supply the factory price with good quality, welcome to visit !
Q2: What's your guarantee or the warranty of the quality if we buy your machines?
A2: We offer you high quality machines with 1 year guarantee and supply life-long technical support.
Q3: When can I get my machine after I paid?
A3: Normally production time is around 30-60days,the exactly depend on what kind of machine you order.The shipping time is based on your destination port.
Q4: How to install my machines when it arrives?how much the cost?
A4: We will send our engineers to your factory to install the machines and train your staff how to operate the machines.
Customer pay airtickets go and back,accommodation and USD100/day/person.
Q5:How long time for installation?
A5:According your machines order,we will send one or two engineers to your plant,it will take about 10 days to 25 days.
Q6: How about the spare parts?
A6: We will send one year enough easy broken spare parts together with the machines,shipping together.During the warranty time,we
will supply the spare parts with our cost including the delivery fees.
Our Service
Installation service
When you finish the Preparation conditions,our fast and professional aftersales service engineer team will go to your factory to
install the machine,give you the operating manual,and train your employee until they can operate the machine well.
The sample service
1.We can send you the video of the running machine.
2.You are welcome to come to visit our factory,and see the machine running.
Customized service
We can design the machines according your requirements(materil,power,filling type,the kinds of the bottles,and so on),at the same
time we will give you our professional suggestion,as you know,we have been in this industry for many years.
After-sales service
1.We will delivery the machine and provide the bill of load on time to make sure you can get the machine quickly
2.When you finish the Preparation conditions,our fast and professional aftersales service engineer team will go to your factory to install the machine,give you the operating manual,and train your employee until they can operate the machine well.
3. We often ask feedback and offer help to our customer whose machine have been used in their factory for some time.
4.We provide one year warranty
5.Well-trained & experienced staff are to answer all your inquiries in English and Chinese
6 .24 hours for engineer response (all services part 5days in customer hand by Intl' courier).
7 .12 Months guarantee and life-long technical support.
8.Your business relationship with us will be confidential to any third party.
9. Good after-sale service offered, please get back to us if you got any questions.
Quality Control
We have the single quality department,that make sure the material of the raw materials is good,and ensure the machine running smoothly.
If you want to know more information about the product,You can send an inquiry, we will solve any of your problems and send you running video.
